If you wish to cancel your order, please send an e-mail to [email protected] as soon as possible, stating your order number. As long as the order has not yet been packed, we can cancel it. After the order has been successfully canceled, you will receive an info mail and we will refund your payment immediately. 

If your shipment is already prepared for shipment, we can not cancel the order. You can use your right of withdrawal within 14 days after you have received the goods and return the goods to us.

If your product is defective, please contact our service team by e-mail: [email protected]

In order to process your request quickly, we need the following information from you:

1. please send us a copy/picture of your invoice of the defective product.

2. in order to process the defect quickly, we need a detailed description of the defect, as well as a few pictures.

3. please send us your complete address in case es has to exchange the item.

If you have received a coupon code, you can enter it in the field provided during checkout.

If your coupon code does not work, the code is either no longer active, has already been used or the promotion period has expired.

We offer the following payment options:

Credit card 

Es a form will open in which you must enter your credit card details. We will charge the account when we send the ordered goods to you.

PayPal 

You will be redirected to PayPal and have to log in and follow the instructions from Paypal.

Purchase on account (Pay later with Klarna)

Pay conveniently by invoice after you have received the goods. Klarna also offers the option of payment by installments.

Instant bank transfer 

After completing the order process, you will be redirected to the corresponding homepage. Please log in and follow the instructions of the payment provider.

Our warranty period is 12 months on the battery and 24 months on all other components.

As long as the rider is carried by the board, they can also ride es with our e-axles. Only the range, maximum speed and flexibility may suffer. 

Of course! However, the range and power are then halved and the e-axis can overheat faster due to the heavier load. For the second deck, another controller can be purchased. 

In principle, we recommend driving the e-axles in pairs. Only for children or light adults up to about 45 kilos a single e-axis would be conceivable. 

The urethane castors can be changed quickly and easily. Replacement castors in different colors and sizes are available in our store at es . The motor does NOT need to be replaced.

In Germany, the operation of electric longboards, as with regular skateboards and longboards, is currently only allowed in areas free of traffic regulations and on private property. Legalization at the legislative level is currently in progress.

Other countries have different regulations. You should take these into account before buying.

What happens to my board if I fall or bounce? 

The electronics detect if a rider moves away from the board. As soon as a distance of 2-3 meters is exceeded, the board rolls out.

The electric longboard axles are under the maximum allowed nominal energy of 100 Wh / device (single axle) and therefore theoretically allowed to be carried in hand luggage.

However, in our experience, flight safety sometimes arbitrarily refuses to allow devices with built-in lithium batteries to be carried, even if es is permitted by regulation. 

The electric fin exceeds the maximum allowable rated energy and must NOT be carried in the passenger aircraft.

If you have any further questions, please contact us at [email protected].

You can return your order within 14 days after you have received it. It is important that the products are unused and returned in the same condition in which you received them.

Here's how :

1. pack the items you do not want to keep and return them in the condition in which you received them. Then you can simply pack the items in a box, seal the package, stamp the package and send it to the following address: JAYKAY GmbH, Heidachstr. 70/2, 88079 Kressbronn, Germany

2) After the package is delivered to the shipping company, we recommend that you keep the delivery receipt so that you are covered in the event that the package is lost by the shipping company.

After the arrival of your return, we will check the returned items and then issue a credit to your chosen payment method. Please note that in the case of a complete return, any shipping costs incurred will not be refunded.

We can only guarantee you a full refund if all items are returned in the same condition they were in when they were delivered. The items must not be damaged, soiled, altered or driven.

If items are still returned, the purchase amount will not be refunded and we will send the items back to you. Please also note our return period of 14 days. Outside the return period, we can not take back the items.

If your ordered product(s) should have a defect, please contact our customer service immediately after you have received them. Customer Service. You can also send us photos of the defect directly, so that we can find a solution for you as soon as possible!

We ship all products from our German warehouse within Europe.

You can choose between regular shipping (3-5 days shipping time) and express shipping (1-2 days shipping time). 

Customers are responsible for paying additional costs such as duties and taxes.

Unfortunately, a direct exchange is not possible, as we cannot guarantee the availability of the desired product. If you would like to exchange an item, simply reorder your desired item and return your first order to us. We will refund the purchase amount within 14 days of receiving your return.

Alternatively, you can contact our customer service to check the availability of your desired product.

Our goal is to extend the life cycle of our products as much as possible. Just send us your used but still working e-Fins or e-Axes & in return you will get up to 20% of the purchase price back.