Right of withdrawal - JAYKAY

Consumers have a fourteen-day right of withdrawal.

 

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise the right to cancel, you must inform us (JAYKAY GmbH, Heidachstraße 70/2, D-88079 Kressbronn, [email protected], Phone: +49 (0) 7543 300 9999) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal to es before the withdrawal period has expired.

 

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, es unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

 

Integrity of goods

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

The goods must be returned intact and complete with all original packaging; if there are no signs of wear or dirt due to storage and possible use, the refund will be made subject to compliance with the following points.

In any case, the right of return is subject to the following conditions:

  • the right refers to the entire purchased product; es is not possible to return only parts of the purchased product (e.g.: accessories, enclosed tools, etc.);
  • es must be intact and complete and returned in its original packaging (including the packaging and any documentation and accessories: instructions for use, cables, etc.);
  • until the certificate of receipt that the goods have arrived at our warehouse, the shipment is the full responsibility of the customer;
  • in case of damage to the goods during transport, the incident will be notified to the customer (within 5 working days from the receipt of the goods in our own warehouse), in order to give him the opportunity to file a timely complaint to the courier service and claim damages (only if an appropriate insurance policy has been previously concluded with the courier service); in this case, the product will be provided to the customer for refund and at the same time the request for return will be cancelled;
  • JAYKAY GmbH is in no way responsible for damage or theft/loss of uninsured returned goods;
  • after the arrival of the goods in the warehouse, the product is inspected to determine any damage or misuse that is not due to transportation.

Within 14 days after the arrival of the goods, we will credit the entire amount already paid by bank transfer. The customer must provide in time the bank details for the refund (IBAN SWIFT/BIC of the recipient of the invoice).

The right of return is completely cancelled as soon as we find any defects, especially the non-fulfillment of the set conditions on the intactness of the goods:

  • improper handling of the goods, which has led to the integrity or use of any utensils;
  • Lack of integrated elements of the product (accessories, cables, instructions for use, parts,);
  • the damage of the product for various reasons during transportation.

 

Sample cancellation form

(If you wish to withdraw from the contract, please complete this form and return it to es ).

- To JAYKAY GmbH, Heidachstraße 70/2, D-88079 Kressbronn, [email protected]

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of notification on paper)

- Date

(*) Delete as applicable.